Frequently asked questions
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When will my order be delivered?
We ship all over the world. Your order will be carefully packaged and delivered to your desired address. Your orders will be shipped within 1 to 3 days. Delivery time may vary depending on the shipping status. For more detailed delivery times, please check our shipping policy.
Can I Return my product?
You may request a return within 14 days of receiving your order. Items must be unused, in original condition and packaging. Some items like personal care products, opened health/beauty items, and clearance items are non-returnable. For full details, please check our return policy.
What can I do if my item (or part of it) is damaged?
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with clear photos of the issue. We will offer a free replacement or full refund, and return shipping costs will be covered by us. For more details, please check our return policy.
What if I paid too much?
We work hard to deliver your items without damage. Orders can be returned or exchanged within 14 days of receiving the parcel, providing they are in original resalable condition.